Privacy Policy

Effective Date: 04/07/2026
Last Updated: 04/07/2026
 

1. Introduction

Welcome to Herbst Pharmacy (“we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.herbstpharmacy.com
 

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Address

• Phone number

• Email address

• Date of birth

b. Health Information

If you use our services (prescription transfers, refills, consultations), we may collect Protected Health Information (PHI), including:

• Medication history

• Prescription details

• Health conditions (if provided)

c. Technical Information

• IP address

• Browser type

• Device information

• Pages visited on our website

• Cookies and usage data
   

3. How We Use Your Information

We use your information to:

• Process prescription refills and transfers

• Communicate with you about your medications and services

• Provide pharmacy and healthcare services

• Improve our website and user experience

• Send updates, promotions, or health information (if you opt in)

• Comply with legal and regulatory requirements
   

4. HIPAA Compliance

As a pharmacy, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with applicable laws and regulations.

For more information, please review our Notice of Privacy Practices [link if available
 

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Healthcare providers involved in your care

• Insurance companies or pharmacy benefit managers

• Service providers who assist in website operations or communications

• Legal authorities when required by law

All third parties are required to maintain confidentiality and security.
 

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Enhance website functionality

• Analyze site traffic

• Improve user experience

You can modify your browser settings to decline cookies if you prefer.

 

7. SMS/Text Messaging Consent (TCPA Compliance)

By providing your mobile phone number and opting in, you consent to receive text messages from Herbst Pharmacy, which may include:

Prescription refill reminders

• Order status updates

• Health-related notifications

• Promotional or marketing messages (if separately opted in)

Message Frequency: Message frequency may vary based on your interactions and services.

Message & Data Rates :Standard message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions

You may opt out of SMS communications at any time by:

• Replying STOP to any message

• Calling one of our pharmacy locations

After opting out, you will no longer receive text messages unless you re-enroll.

Help Instructions: Reply HELP or contact us directly for assistance.

Consent Not Required: Consent to receive text messages is not required to receive pharmacy services.
 

8. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information, including:

• Secure servers

• Encryption where appropriate

• Access controls

However, no system is 100% secure, and we cannot guarantee absolute security.
 

9. Your Privacy Rights

You may have the right to:

• Access your personal information

• Request corrections to your data

• Request deletion (where applicable)

• Opt out of marketing communications

To exercise these rights, contact us using the information below.
 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
 

11. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children without parental consent.
 

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
 

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Herbst Pharmacy 201 N Dixon, Kokomo IN 46901 or email at Heidi@herbstpharmacy.com

765-457-1191